Warranties/Repair

New Product Warranty
All products manufactured by Ovideon, Inc and sold by Ovideon.com and Ovideon authorised distributors, resellers and retailers are fully covered by the Ovideon, Inc. manufacturer warranty for one (1) year parts and labor and one (1) year backlight. Any open box or refurbished products are clearly marked so you know exactly the condition of the product you are purchasing and are subject to the Ovideon, Inc refurbished product warranty.

Refurbished or Repaired Product Warranty
All Ovideon factory refurbished or repaired products have a 90 day parts and labor warranty.

Extended Warranty
All sales of extended warranties are final. Refunds and returns of extended warranties will not be accepted.

Installation Service Warranty
All installations offered by Ovideon, Inc are covered by our limited warranty for a period of 90 days following the completion of each installation. The warranty does not include nor cover Equipment and/or Services not provided and installed by Ovideon, Inc.; and will not include the loss of services due to negligence, vandalism and/or acts of God.

AVIAH Warranty Statement

Ovideon, Inc. (hereinafter referred as Ovideon) hereby warrants all Ovideon products sold by Ovideon or by Ovideon authorized distributors, resellers and retailers to be free from defects in material and workmanship in accordance with the following terms and conditions.

Length of Warranty
From the date of original purchase this product is warranted for a period of (2) years on parts and labor and (1) year on the OLED panel. This warranty may be enforced only by the original purchaser of the product. A sales receipt, invoice or other proof of purchase must be presented within the warranty period in order to obtain warranty service. Upon expiration of this warranty the expense of product repair becomes the responsibility of the purchaser. This warranty is valid only for products purchased and used in the United States of America and Canada.

Obtaining Warranty Service
To obtain service on your product, take the defective product to an authorized Ovideon service center or ship it freight prepaid to said service center. If shipping the product please use the original packaging of the product or equivalent. Ovideon will not be responsible for damages due to improper packaging. For information on the location of an authorized Ovideon Service Center please call 630-236-9917.

Terms of Warranty
This warranty covers all defects in material and workmanship in this product except as specified below.

1. Defects or damage caused by accident, misuse, abuse, neglect, fire, flood, lightning or other acts of nature.
2. Damage caused during shipment or handling.
3. Repair or attempted repair by anyone not authorized by Ovideon.
4. Products with altered or removed serial numbers.
5. Products purchased in "as is" condition.
6. Improper operation, improper connection to peripherals, improper electrical connections, power surges or not following the user's manual.


Responsibility
Ovideon will pay for labor and materials during the length of warranty for a period of two (2) years from the original date of purchase. Ovideon will repair the defective product with new or refurbished parts or, at our option, replace the defective product. Ovideon will not pay for the following:

1. Removal or installation of Ovideon products.
2. Cost of Initial set up.
3. Payment of shipping charges.


Implied Warranties
All Implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the length of this warranty.

Exclusions to Warranty
Ovideon's liability for any defective product is limited to the repair or, at Ovideon's option, replacement of the product. Ovideon shall not be liable for:

1. Damage to other property caused by any defects in this product, damage based on inconvenience, loss of time or commercial loss.
2. Any other damages whether incidental, consequential or otherwise.

State Law and this Warranty
Some states do not allow the exclusion or limitation of incidental or consequential damages and /or the limitation of how long an implied warranty may last so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

 

LCD Display Warranty Statement

Limited Warranty
Ovideon, Inc. (hereinafter referred as Ovideon) hereby warrants all Ovideon products
sold by Ovideon or by Ovideon authorized distributors, resellers and retailers to be free from defects in material and workmanship in accordance with the following terms and conditions.

Length of Warranty
From the date of original purchase this product is warranted for a period of (1) year on parts and labor and (1) year on the LCD panel. This warranty may be enforced only by the original purchaser of the product. A sales receipt, invoice or other proof of purchase must be presented within the warranty period in order to obtain warranty service. Upon expiration of this warranty the expense of product repair becomes the responsibility of the purchaser. This warranty is valid only for products purchased and used in the United States of America and Canada.

Obtaining Warranty Service
To obtain service on your product, take the defective product to an authorized Ovideon service center or ship it freight prepaid to said service center. If shipping the product please use the original packaging of the product or equivalent. Ovideon will not be responsible for damages due to improper packaging. For information on the location of an authorized Ovideon Service Center please call 630-236-9917

Terms of Warranty
This warranty covers all defects in material and workmanship in this product except as specified below.

  1. Defects or damage caused by accident, misuse, abuse, neglect, fire, flood, lightning or other acts of nature.
  2. Damage caused during shipment or handling.
  3. Repair or attempted repair by anyone not authorized by Ovideon, Inc.
  4. Products with altered or removed serial numbers.
  5. Products purchased in “as is” condition.
  6. Improper operation, improper connection to peripherals, improper electrical connections, power surges or not following the user’s manual.

Responsibility
Ovideon will pay for labor and materials during the length of warranty for a period of one (1) year from the original date of purchase. Ovideon will repair the defective product with new or refurbished parts or, at our option, replace the defective product. Ovideon will not pay for the following:

  1. Removal or installation of Ovideon products.
  2. Cost of Initial set up.
  3. Payment of shipping charges.

Implied Warranties
All Implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the length of this warranty.

Exclusions to Warranty
Ovideon’s liability for any defective product is limited to the repair or, at Ovideon’s option, replacement of the product. Ovideon shall not be liable for:

  1. Damage to other property caused by any defects in this product, damage based on inconvenience, loss of time or commercial loss.
  2. Any other damages whether incidental, consequential or otherwise.

State Law and this Warranty
Some states do not allow the exclusion or limitation of incidental or consequential damages and /or the limitation of how long an implied warranty may last so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

Product Warranty Registration

Thank You for purchasing our product. In order to protect your investment, for us to serve you better and to receive information on new products and product updates please register at your earliest convenience.

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Service

Product Repair
If your product is in need of service please contact Ovideon, Inc at 630-236-9917 or email us at support@ovideon.com for information on the nearest Ovideon, Inc., service location.